Cancellation & Refund Policy

Last updated: July 2026

At Aces Airboat Tours, we want every guest to have a great, stress-free experience — starting before you even step on the boat. This Cancellation & Refund Policy explains how cancellations, rescheduling, weather delays, no-shows and refunds work for our Everglades airboat tours. It forms part of our Terms of Service.

How to Cancel or Reschedule

The fastest way to change or cancel a reservation is to call us directly at 561-660-2419. You can also text that same number to manage your booking. Because we're a small family-owned operation, a real local answers the phone and will help you find a solution.

Cancellation Notice & Refunds

We ask that you give us as much notice as possible so we can offer your spot to another guest:

• 24 hours or more before your tour — cancel for a full refund of any amount paid, or reschedule at no charge.
• Less than 24 hours before your tour — we're happy to reschedule you to another available time whenever possible. Refunds for last-minute cancellations are handled at our discretion, since a reserved boat and captain are held for you.
• No-shows — guests who do not arrive for a scheduled tour and do not contact us are generally not eligible for a refund.

Approved refunds are issued to the original payment method. Depending on your bank or card issuer, it may take several business days for the refund to appear.

Weather Cancellations & Rescheduling

Florida weather moves fast, and a passing shower often clears just as quickly. A little rain does not usually stop a tour — some of our most memorable rides happen under dramatic Everglades skies. However, we will never send you out in genuinely unsafe conditions such as lightning or severe storms.

If we must cancel or cut short a tour because of unsafe weather or water conditions, we will work with you to reschedule your ride at no additional cost. If you are unable to reschedule, we will provide a refund for the affected tour. Weather decisions are made by your captain, whose priority is always your safety.

Late Arrivals

Please arrive at your pickup location at least 15 minutes before your scheduled tour time. Tours run on a schedule to be fair to every group and captain. If you arrive late, we will do our best to accommodate you, but your ride may be shortened to stay on schedule, or treated as a no-show if we cannot fit you in. Late arrivals are not eligible for a refund of shortened time. Please review our pickup locations and directions in advance.

Deposits & Private Tours

Some bookings — such as private charters, large groups, corporate outings or special events — may require a deposit to reserve the boat and captain. Where a deposit applies, the specific terms will be provided at the time of booking. Deposits for private and group tours may be non-refundable within a shorter window because we hold an entire boat exclusively for your party.

Changes to Your Party Size

If your group size changes, please let us know as early as possible so we can assign the right boat. Reductions in party size close to your tour time may not be refundable if we've already reserved capacity for your original group. Additions are welcome subject to availability.

Operator Cancellations

On rare occasions we may need to cancel a tour for reasons beyond weather — for example, a mechanical issue, a safety concern, or circumstances outside our control. In these cases you'll be offered the choice to reschedule at no charge or receive a full refund of any amount paid for that tour.

Gift Reservations

Tours booked as gifts follow the same cancellation and rescheduling terms above. Please contact us if you need help transferring or rescheduling a gifted tour.

Questions?

We built this policy to be fair to our guests and to the family that runs these boats. If you have any questions about a cancellation, reschedule or refund, call 561-660-2419 or reach out through our contact page. You can also review our Terms of Service and Privacy Policy.