Privacy Policy
How Aces Airboat Tours collects, uses, shares and protects your information when you visit our website or book an Everglades airboat tour.
“Text or call me and I’ll get you out on the water — I can’t wait to see you out in the swamp!”— Captain Billy, owner & native Everglades guideLast updated: July 2026
Aces Airboat Tours ("we," "us" or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit acesairboattours.com or book a tour with us, how we use it, who we share it with, and the choices you have. By using our website or services, you agree to the practices described here.
Information We Collect
We collect information you provide directly and information gathered automatically as you use the site:
- Booking & contact information — your name, email address, phone number, party size, tour date and payment details when you make a reservation or contact us.
- Communications — messages, questions and feedback you send us by phone, email or web form.
- Automatic data — your device type, browser, IP address, pages viewed and how you interact with the site, collected through cookies and similar technologies.
Cookies & Tracking Technologies
Like most websites, we use cookies and similar technologies. Cookies are small files stored on your device. Some are also placed by third parties we have engaged. We use several types:
- Functional cookies enable basic website operations so you do not need to repeatedly enter the same information when visiting our website.
- Statistics cookies help us understand how visitors use the site — for example through Google Analytics — so we can improve it. These may store data for anywhere from one day to two years.
- Marketing cookies may be used to measure and improve advertising and to show content relevant to you across websites.
You can control or delete cookies through your browser settings. Blocking some cookies may affect how the website functions.
How We Use Your Information
We use the information we collect to:
- Process and confirm your bookings and payments;
- Communicate with you about your reservation, including rescheduling due to weather;
- Respond to your questions and provide customer support;
- Operate, maintain and improve our website and services;
- Send you information or offers you have requested, where permitted; and
- Comply with legal obligations and protect the safety of our guests and staff.
How We Share Your Information
We do not sell your personal information. We share it only as needed to run our business, including with:
- Service providers such as analytics and hosting vendors who help us operate the site under confidentiality obligations.
- Legal authorities when required by law or to protect our rights, property or the safety of others.
Data Security & Retention
We take reasonable measures to protect your information against loss, misuse and unauthorized access. However, no method of transmission over the internet is completely secure, so we cannot guarantee absolute security. We keep your information only as long as needed to provide our services and to meet legal, accounting or reporting requirements.
Your Rights & Choices
Depending on where you live, you may have the right to request access to the personal data we hold about you, to object to certain processing, to receive a copy of your data, or to request corrections or deletion. Where we rely on your consent, you may withdraw it at any time. To exercise any of these rights, contact us using the details below and we will respond as required by applicable law.
Children's Privacy
Our website is intended for adults. We do not knowingly collect personal information from children under 13 without parental consent. Bookings for minors are made by a parent or guardian. If you believe a child has provided us information, please contact us and we will delete it.
Third-Party Links
Our website may link to third-party sites, such as our social media pages. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies.
Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date above reflects the latest revision. Your continued use of the site after changes are posted constitutes acceptance of the updated policy.
Contact Us
Questions about your privacy or this policy? Call 561-660-2419 or reach us through our contact page. You can also review our Terms of Service and Cancellation & Refund Policy.